Frequently Asked Questions
Everything you need to know about your Undress Code experience.
What is the typical shipping time for my order?
Domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping may take 7-14 business days depending on the destination and customs processing.
How can I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored pieces or contacting our style consultants for personalized advice.
Are Undress Code garments sustainably made?
Yes, we are committed to ethical fashion. We prioritize high-quality, durable fabrics and work exclusively with manufacturers who guarantee fair labor practices and reduced environmental impact.
Can I track my package once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.